Troy University
SACS Reaffirmation of Accreditation
2.9 The institution, through ownership or formal arrangements or agreements, provides and supports student and faculty access and user privileges to adequate library collections and services and to other learning/information resources consistent with the degrees offered. Collections, resources, and services are sufficient to support all its educational, research, and public service programs. (Learning Resources and Services)
 
X Compliance   Partial Compliance   Non-Compliance

Narrative:  

Troy University is in compliance with this Core Requirement.

The Troy University libraries consist of the Troy, Ala. campus main library, the Montgomery, Ala. campus library; and the Dothan, Ala. campus library, all under the aegis of the Dean of University Libraries. These libraries support the students located on their respective campuses, and also the students at the various sites making up the Global Campus, including the eCampus (distance learning) students.

While the main library forms the nucleus of these services, its services are augmented by the Dothan and Montgomery libraries, not only for the students at those campuses, but also for off-campus students through electronic access and interlibrary loan. In addition, within the Global Campus, three librarians in two regions (Atlantic and Southeast) support the students and faculty in these areas as well as many eCampus students attached to the regional sites. The main library maintains a Library Web site that provides information about and links to Troy’s library resources as well as tutorials, other user aids and information about local libraries at the various sites.

Troy University ensures that full-time faculty members have input into the development of the library’s collections. The Library Advisory Committee serves as a liaison among libraries, academic departments and students, focusing on special problems which are brought to the attention of members by their constituencies. The committee makes recommendations to the Dean of University Libraries on library policies and needs of the libraries and ensures that resources are appropriate to support the educational programs of the University.

General Collection Development

The Troy University Collection Development Manual, revised in 2007, is utilized to determine the priorities for acquisition of materials and the assignment of dollars for acquisition of materials each year. The manual allows the librarians to prioritize acquisitions of materials within various subject areas. New programs or courses of study are assigned extra funds during early stages of the program’s design and development. Collection building for new programs starts before the programs begin and continues after the University has been approved to offer the program. In helping to determine the needs of the Library, the librarians annually examine the interlibrary loan requests in their assigned subject areas to determine where collection weaknesses exist. Whenever possible, extra funds are assigned to subject areas based upon noted demand.

The Collection Development Manual of the Troy campus library is the basis for the collection development policy utilized by the Dothan and Montgomery librarians. Whether students or faculty are physically located on the Troy campus or at another location, the needs of programs, faculty members and students determine the materials acquired and the services established. While the libraries in Dothan and Montgomery support student academic and program needs at the respective campuses, they also share and acquire materials for all University students. The interlibrary loan service is facilitated by the inclusion of the Dothan and Montgomery holdings in the University’s online library catalog that makes collections apparent to all users. In addition, these libraries provide user privileges to students and faculty located in the Dothan or Montgomery areas. Each of these libraries provides not only access to the Troy databases, library support services and library collection catalog on their respective Web pages, but also to information pertinent to each library.

Troy University Library Collections

The University’s main library is located on the second and third floors of Lurleen B. Wallace Hall on the Troy campus in Troy, Ala. The library, with its print, non-print, and electronic resources, serves as the primary learning resource for the students, faculty and staff of Troy University. Print and non-print resources are available to those users located at the Troy campus. The resources are also provided in a variety of ways to students, faculty, and staff located at sites that are at a distance from the campus in Troy.

The main library has a collection of nearly 400,000 bound volumes; 50,000 media items; 200,000 government documents; 2,304 current periodical subscriptions; and more than one million items in microform. In addition, the library subscribes individually and through a variety of consortial arrangements to more than 100 electronic databases that provide more than 20,000 full-text periodicals and approximately 50,000 books, all covering the spectrum of curricular subjects that are taught at the University. The number of databases that a student can access fluctuates as new databases are added. For example, Gale’s Professional (education) Collection database became available in May, 2007. The Troy campus library is continually evaluating databases that will provide additional support for University students and faculty wherever they may be located. To demonstrate the breadth of subject coverage, a list of databases with the broad subject areas that they cover is provided on the library Web site.

The reference collection contains standard references in academic disciplines and includes encyclopedias, dictionaries, handbooks, almanacs, guidebooks, bibliographies, abstracts, and indices. The bound journals in the collection exceed 29,666 bound volumes.

While the Dothan library and the Montgomery library support student academic and program needs at the respective campuses, they also share and acquire materials for all University students. The interlibrary loan service is facilitated by the inclusion of the Dothan and Montgomery holdings in the University’s online library catalog, which makes their collections apparent to all users. In addition, these libraries provide user privileges to students and faculty located in the Dothan or Montgomery areas who may be taking or teaching courses either through eCampus or at another site. Each of these libraries provides not only access to the University’s databases, library support services and catalog on their respective Web pages, but also to information pertinent to each library.

The Dothan campus library, whose current building dates from 2000, houses a collection of nearly 98,000 bound volumes as well as over 58,000 volumes of microform and 246 print periodical titles. The library also offers materials in a variety of formats, including videos, audiocassettes, compact discs, and filmstrips.

The Montgomery campus library, whose current building also opened in 2000, is co-located with the Rosa Parks Museum. The library’s collection includes 30,657 bound volumes; 940 video tapes; 49 DVDs; 212 audiocassettes; 115 miscellaneous audiovisual aids; and 2,432 bound volumes of periodicals.

In the Global Campus regions where there are no libraries, students depend largely on the electronic resources or on interlibrary loan. When material is recommended by students or faculty, these recommendations are passed on to the main library in Troy, Ala. In some cases, materials are purchased to put in a military base library or to be maintained in the local Troy site office, if this is material to be used by faculty.

To back up the extensive resources provided by the Troy libraries, at some locations, Global Campus regions or sites have entered into agreements with other academic libraries to offer local support for Troy University students. These agreements tend to be informal. In some instances, students may simply obtain cards from designated academic libraries having community borrower policies. When there is a charge, at some sites, these cards may be reimbursed by the University, within a financial limit, and students are given information concerning this.

Most agreements are reviewed annually, as well as when a site begins a new program. Academic libraries are selected for their similarity of programs and accreditation of their parent institution, both by regional accreditation agencies and where applicable, by professional organizations. In addition, where possible, Troy obtains the collection development policy of the other library, or has access to it online at that library’s Web site.

With the advent of online resources and services, easily accessible and of high quality, the large majority of the off-campus students rely heavily on the resources provided by the Troy University libraries rather than on assistance from other institutions. Few, if any, students take advantage of the subsidized library cards from other institutions, as indicated by financial records.

Because many of the Global Campus sites are on or near military installations, often a base/post military library provides services outlined in the general Memorandum of Understanding (MOU) between that base and the region or site. In some instances, the site provides resources to the base library as appropriate. The MOU between a base and the Troy University region must be reviewed every three to five years. These MOUs are on file in the region and site offices.

Access to Troy Libraries

The Troy libraries maintain adequate hours to support the needs of their on-campus users. The following chart provides a listing of library availability for the various Troy libraries. Librarians are available at the reference/circulation desk from opening until 9 -10 p.m. and during all weekend hours except from 10 p.m. to midnight on the Troy campus on Sunday. During the hours from 10-12 p.m. on the Troy campus, an experienced student assistant is available to provide necessary assistance.

Table 1. Troy University Library Hours of Operation
Campus Monday Tuesday Wednesday Thursday Friday Sat Sun
Dothan 8:00 a.m. to 9:00 p.m. 8:00 a.m. to 9:00 p.m. 8:00 a.m. to 9:00 p.m. 8:00 a.m. to 9:00 p.m. 8:00 a.m. to 12:00 p.m. 10:00 a.m. to 2:00 p.m. 1:00 p.m. to 5:00 p.m.
Montgomery 8:00 a.m. – 9:00 p.m. 8:00 a.m. – 9:00 p.m. 8:00 a.m. – 9:00 p.m. 8:00 a.m. – 9:00 p.m. 8:00 a.m. – 4:30 p.m. 10:00 a.m. – 4:00 p.m. 2:00 p.m. – 6:00 p.m.
Troy 7:45 a.m. -12:00 p.m. 7:45 a.m. -12:00 p.m. 7:45 a.m. -12:00 p.m. 7:45 a.m. -12:00 p.m. 7:45 a.m. – 6:00 p.m. 10:00 a.m. – 5:00 p.m. 2:00 p.m. – 12:00 p.m.

Additionally, the Learning Resource Center (LRC) at the Chattahoochee Valley Community College (CVCC), a library available to Troy University Phenix City students, is available Monday through Thursday 8 a.m. to 9 p.m., Friday from 8 a.m. to 12 p.m., Saturday, closed; Sunday 1 p.m. to 6 p.m. for Troy students to access lower level resource materials in both print and non-print formats. The CVCC library is not intended to be used to support the graduate nursing program, but the University does maintain a Memorandum of Understanding with the CVCC Library to support graduate student interlibrary loan requests as needed. All primary library support for the Phenix City graduate nursing program is provided by the Troy libraries.

Cooperative Arrangements

To provide expanded services to the University community, the Troy University library has entered into the following agreements with consortia and other institutions:

  1. Southeastern Library Network (SOLINET)

    Troy University has been a member of the Southeastern Library Network (SOLINET), the regional representative of the Online Computer Library Center (OCLC), since 1975. The library has cooperated with other members of SOLINET since it was formed and still participates in a variety of cooperative agreements within SOLINET, including interlibrary loan, cataloging, and group purchasing of supplies and electronic databases. The library reviews its membership in SOLINET annually and continues to find membership to be a positive benefit for the University.
     
  2. Network of Alabama Academic Libraries

    The Troy library is a charter member of the Network of Alabama Academic Libraries (NAAL) , established in 1989 as a subgroup of the Alabama Commission on Higher Education. NAAL was formed to foster cooperation among the academic libraries in the state, specifically in providing additional resources for graduate education. While that is still a primary focus of the organization, it has grown into the provision of many cooperative programs that benefit the library and the students of the University. Many electronic databases are purchased cooperatively through NAAL, with the group’s total FTE resulting in a lower cost than the individual institution could arrange independently.
     
  3. Montgomery Higher Education Consortium

    As a member of the Montgomery Higher Education Consortium (MHEC), the Montgomery, Ala. library has expanded its service to include check-out privileges at other local academic libraries and a reciprocal agreement has been established between Troy University’s Montgomery library and four other academic institutions in the Montgomery area.
     
  4. Chattahoochee Valley Community College (CVCC)

    The Phenix City campus has a cooperative arrangement for library services with the Chattahoochee Valley Community College, whose library houses library materials for both Troy University and CVCC. The CVCC library runs the SIRSI library automation system from the Troy University library server located on the Troy campus. A copy of the formal arrangement is on file in the Dean of Library’s office; the Phenix City campus maintains the original. The agreement is reviewed annually. This library also supports interlibrary loan service for all Troy students, as its holding are also included in the Troy library catalog.

Interlibrary Loan

All University libraries are involved in cooperative lending through interlibrary loan. Materials borrowed within the state are often received within a 48 hour period using United Parcel Service (UPS) delivery. Photocopied materials are exchanged within the membership of the Network of Alabama Academic Libraries without charge.

The Troy campus, however, supports the bulk of interlibrary loan requests, not only for Troy campus students, but also for students attending the University through Global Campus and eCampus. The Troy library’s service is available to all students and faculty, including eCampus students, although students outside the contiguous 48 states make different arrangements to access book materials if the needed material exceeds a chapter.

Items acquired for out-of-state students may be faxed, mailed, or e-mailed, depending upon the nature of the material. Some material is acquired and emailed through the ARIEL system. Students and faculty may identify materials at other libraries by searching OCLC’s WorldCat, a worldwide database of library holdings, or by searching specific universities’ online catalogs listed on the library web site. Both the Dothan and Montgomery libraries support interlibrary loan as well, with requests for materials often channeled through the regional librarians.

Electronic Access to Library Collections and Services

All Troy University students, faculty, and staff have around-the-clock access to the online library resources. With the advent of online resources and services that are easily accessible and of high quality, the majority of students and faculty rely on these electronically provided resources and online support services. Access to these resources is available electronically from remote sites, including the Montgomery, Dothan, and Phenix City campuses, Global Campus sites, and the locations of eCampus students worldwide. Thus, Troy University provides access to each instructional location and access to support the educational, research and public service programs of the University.

All collection databases are available online to provide accessibility for eCampus students as well as students on campus. Troy University students and faculty have around-the-clock access to online library resources. Resources available online include the general and reference collections, media collections (videos, CDs, DVDs), journals, the United States government documents collection, more than 100 electronic databases (most with full text), and the electronic book collection, which, as of July 11, 2008, makes 49,760 e-books accessible learning resources. The card catalog (Webcat) along with all electronic databases is accessible from the Troy library Web page.

Library Support Services

Library support services are also made available online on an around-the-clock basis. Located on the Troy library home page are links to the library’s electronic Live Chat service, e-mail Ask a Librarian service, electronic reserves and a link to initiate interlibrary library loan requests. Residential and online students have any-time, real-time access to a librarian year around.

For extensive access to Troy library service resources, students are able to access the Library’s Web page via the Internet at all times. Through the Ask-a-Librarian service, students may e-mail a question to a Troy librarian. Those questions are answered by Troy reference librarians several times a day. The Library databases and the on-line catalog are available around the clock throughout the year. Live Chat, an Internet-based chat program, allows a student to converse with a librarian 24 hours a day while classes are in session.

Adult students working full-time or on rotating shifts will have no problem accessing library support services, online materials or requesting published materials via interlibrary loans. Faculty may also have specially requested materials placed on extended electronic reserve to support their research and teaching needs.

Assessment

Surveys and other assessments are administered at all Troy locations throughout the academic year. The results are used to determine utility and sufficiency of collections and services, in order to plan for resources needed to effect improvement. Results of surveys are provided in Comprehensive Standard 3.8.1.

Conclusion

Troy University is in compliance with this Core Requirement.

 

Supporting Documentation Location
Chattahoochee Valley Community College (CVCC) http://www.cv.edu/content/view/142/149/
Collection Development Manual http://sacs.troy.edu/reference/Collection-Development-Manual.pdf
Comprehensive Standard 3.8.1 http://sacs.troy.edu/reports/03-08-01.html
Dothan Campus Library http://dothan.troy.edu/Library/
Global Campus Library Services http://uclibrary.troy.edu/
Interlibrary Loan https://it.troy.edu/forms/library/ills/policy.html
Library Advisory Committee http://stars.troy.edu/troy_website/lac.html
Library Databases (Online Resources) http://library.troy.edu/databases.html
Montgomery Campus Library http://montgomery.troy.edu/library/Default.htm
Montgomery Higher Education Consortium http://aumnicat.aum.edu/circulation/mhec.html
Network of Alabama Academic Libraries http://www.ache.state.al.us/NAAL/
Online Computer Library Center (OCLC) http://www.oclc.org/us/en/default.htm
Southeastern Library Network (SOLINET) http://www.solinet.net/
Troy Campus Main Library http://library.troy.edu/

 

Last Updated: 08/22/2008