SACS Reaffirmation of Accreditation
Troy University is in compliance with this Core Requirement.
As evidenced in the Troy University mission statement, the institution is committed to promoting student learning and enhancing student development among all of its diverse populations and locations. The University’s Strategic Plan includes two goals that relate specifically to student development and support: “Maintain a diverse student population” and “Provide services that promote the individual welfare of students.”
The specific mission for the University’s First Year Studies program captures the relationship between the academic programs offered to students and the support service which serve to enhance, expand, promote and protect student learning experiences:
This program promotes an understanding of and appreciation for higher education; provides programs and services that improve students’ opportunities for academic success as well as for personal, social, and career enrichment; encourages civic and campus engagement; orientates students to the University and its policies and resources; and fosters the development of positive relations between and among students, faculty and staff. An overarching goal of the First Year Studies program is to enhance student retention and graduation.
At Troy University, curricular achievement and co-curricular activities are closely aligned. Troy University provides student support programs, services, and activities that are designed to meet the differing needs of the diverse students that the University serves. The campus in Troy, Ala, has approximately 7,000 students, who are primarily traditional college-age students from the southeastern region of Alabama. These students need and receive all of the student support programs, services, and activities that are typically associated with a residential campus. The Dothan, Phenix City, and Montgomery campuses are non-residential campuses that provide educational opportunities primarily to working adults through evening and weekend programs. Students enrolled in the Global Campus are primarily students who are working full-time while earning a degree. Troy University provides support programs, services, and activities that are appropriate for these different student populations.
Various programs, services, and activities at Troy University support goals and objectives consistent with student needs and interests, and, ultimately, the University’s mission. The Student Services organization is responsible for planning and implementing student support programs, services, and activities for prospective and continuing students. Implementation promotes student learning and enhances the development of students, contributing to their cultural, social, moral, intellectual, and physical development.
Students have a voice in University governance through service on the Board of Trustees and several standing committees (including Athletic Advisory Committee, Institutional Effectiveness, and Library Advisory, as well as in other significant student organizations.
Assessment and planning in Student Services focuses on goal achievement. Goals are annually evaluated by various methodologies as shown in the Student Services Annual Plan and Outcomes. Participation, program quality or effectiveness, and student learning and development data are collected and placed in the University’s online assessment system known as Dashboard. Accomplishments for Student Services are reported monthly to the Senior Vice Chancellor for Student Services and Administration, who then reports to the Chancellor’s Cabinet.
The Chancellor’s Cabinet, based on recommendations from the office of the Senior Vice Chancellor of Student Services and Administration, allocates financial and human resources to support student learning and development.
Assessment data (as shown in the division’s annual plan) drive the planning for effective programs and services to ensure opportunities for involvement. Unit-specific participation, satisfaction, and student learning and development data are provided in monthly reports.
Student Services works together with numerous campus organizations, departments, and local communities where Troy University exists to provide support programs, services, and activities in various areas. The Division of Student Affairs consists of ten units under the supervision of the Senior Vice Chancellor for Student Services and Administration: Dean of Student Services Troy campus, Dean of Student Services Montgomery campus, Dean of Student Services Dothan campus, Dean of Student Services Phenix City campus, Dean of Enrollment Management, Associate Vice Chancellor for Financial Aid, Director of Auxiliary Services, Director of Student Services Global Campus, Director of Student Involvement and Leadership, Director of Student Development and Counseling, and the Troy University Police Department.
Dean of Student Services
The Dean of Student Services on the Troy campus has supervisory responsibility for the departments in Student Services, including Health Services, Housing and Residual Life, Judicial Affairs, Involvement and Leadership, and the University Police Department. Offices provide Web sites for information and links to services for on campus and distance learners.
Student Health Services: The mission of Student Health Services is to provide health care and education to the students of Troy University. Health care is provided on a fee basis for students unable to go home or to their local hospitals in case of illness. Registered nurses are on duty and can make referrals to the nurse practitioner or to the University physician as needed. Only currently enrolled students are eligible for health care through Student Health Services Center.
Services include an outpatient clinic that provides general assessments on a walk-in basis by the registered nurse on duty; a certified nurse practitioner clinic that provides assessments of medical problems, physical exams, and prescriptions with the exception of narcotics or other controlled medications; a physician clinic with a daily consulting physician; immunization clinic that provides vaccines for MMR, tetanus, Hepatitis B, Menomune, and tuberculosis skin testing; medical clearance for registration, health education for individuals and peer education programs; laboratory services; and referral services to medical facilities in Montgomery and Dothan.
Student Housing: The Housing Office is responsible for the business aspects of maintaining the on-campus housing program and the privatized campus housing (Trojan Village). The following responsibilities are under the management of the Housing Office:
Judicial Affairs: The Office of Judicial Affairs is operated as an integral part of the education program and academic support service of the University and is guided by the University’s Standards of Student Conduct. As an entity within Student Services, this office ensures that all students enrolling at Troy University conduct themselves as responsible members of the campus community and in accordance with standards of common decency and decorum, with recognition and respect for the personal and property rights of others and the educational mission of the University. The Judicial Affairs office has primary authority for the supervision of student conduct and administration of discipline. The staff is responsible for working with students and student organizations to encourage support and compliance with University standards. This office is responsible for the coordination of all disciplinary procedures and maintaining appropriate records of student conduct and disciplinary actions.
Student Involvement and Leadership: A major component of student life on the Troy University campus involves the Office of Student Involvement and Leadership. Professional staff provides guidance and advice to students in programming activities. Five units have been established to accomplish the objectives of the office. Student organizations, activities, traditions and athletic events help students discover hidden talents while gaining marketable skills. The Office of Student Involvement and Leadership supports more than 100 student organizations accommodating diverse student interests. Activities and programs directed by this office include student honor societies, student professional societies, student political organizations, performing arts groups, religious groups, and nationally recognized collegiate fraternities and sororities.
Event Management: Those facilities supervised by Student Services operate under Facilities Policies and Procedures, found in the Oracle. Student activity centers/areas are located on all four Alabama campuses and are under the supervision and management of the Student Services staff. Student Services is responsible for maintaining the University activity calendar and scheduling functions in all University facilities available for rental.
Intramural programs, recreation, and student wellness programs: Intramurals, recreation, and wellness are popular components of student life at Troy University. In 2002, the University opened an 81,000 square-foot Recreation Center that houses an open gymnasium area, cardio equipment and locker rooms.
The institution’s Intramural Sports Department serves as a recreational outlet for Troy campus students. The department offers a variety of sports in order to accommodate the dynamic student body on the Troy campus. The Intramural Sports Department ensures that the services provided are fair and equitable to all students as well as creating an environment conducive to positive socialization. Sports include soccer, softball, flag football, basketball, volleyball, soccer and golf.
The University has recently begun a student wellness program to target the physical, mental and emotional well being of the student body. The program is centered on the Troy campus, but plans are to expand the program to all four Alabama campuses in the coming years.
Campus Safety and Transportation/University Police: The primary role of the University Police is maintaining a safe and secure environment for students, faculty, staff and visitors. The department offers round-the-clock services by Alabama-commissioned police officers trained in the areas of investigations, violence, sexual assault, date rape and suicide. Additionally, the department (in compliance with the Student Right to Know Act), provides full disclosure on criminal and civil activities. Three years of crime statistics are provided. Institutional policies about campus security, including alcohol and drug use are found in the Student Handbook. Other department services include a call box program, a campus shuttle service, campus traffic and safety, a Student Safety Committee, self-defense training (RAD) and electronic surveillance monitoring of the campus.
Financial Aid: The Office of Financial Aid assists all Troy students at all locations with funding their education at the University. The office welcomes the opportunity to assist all students in finding the best way to pay for their education. It awards federal, state, institutional and third-party aid through many avenues, including grants, student loans, scholarships and job placement on campus. Furthermore, this office strives to meet the needs of distance education students. The office has a fully functioning Web site with all financial aid and scholarship information and forms. It also has an e-mail address where students can submit questions and concerns and a 24-hour call center to answer student questions related to financial aid. E-mails are responded to within 24 hours of receipt during the week; e-mails sent during the weekend are answered on the following Monday.
Programs and Services Provided through Academic Affairs:
Some support programs and services for students are provided through the Academic Affairs division.
The academic division also offers programs, services and activities designed to complement classroom experiences (Comprehensive Standard 3.4.9 provides extensive information on academic support services). These services support the strategic plan of the University’s strategic plan, goals for retention, and student success. Academic support services provide Web sites, links and services for online students as well. Programs and services include:
Counseling Services: A comprehensive center approach is used to provide the campus with counseling and career services. Licensed professionals with post-graduate degrees provide an array of services and activities. Career Services sponsors a one-day Majors Fair, an event designed for students who are undecided about a major. Academic departments display materials that allow undeclared and other students the chance to explore options for declaring a major or a minor. The program is offered each fall semester.
The S.A.V.E. Project is a place on campus where students, campus organizations, faculty, and staff receive confidential counseling provided by master’s-level counselors. Issues can include past or present sexual assault; violence; physical, emotional, or sexual abuse; incest; molestation; stranger rape; date rape; domestic violence and relationship abuse. Students may participate in free confidential support groups and attend free workshops provided by high profile speakers. Students can learn about sexual assault and violence issues—including preventative measures—through videos, pamphlets, consultations with professional counselors and other resources. Students may also request free educational presentations.
Career services include career development assessments, career counseling, job search workshops, resume development, mock interviews, credential files, a Teacher Job Fair, a Career Fair, a Summer Job Fair, and career development online. The Trojan Job Bank offers information about job opportunities, and career fairs.
Troy University has established the Center for Student Success on the Troy campus to provide programs and services that enhance the academic achievement, personal and social growth, campus and civic engagement, career development, and persistence to graduation among the traditional-age students on the Troy campus.
Peer tutoring is provided through the Troy campus Center for Student Success for a variety of lower-level courses. Services are also offered through a Writing Center and a Natural Science Center. Times for these services are listed on each of the Center’s web site. Tutors are well-qualified, and selection of tutors is through an application and interview process conducted by each center’s coordinator.
Troy University Writing Center: To address the needs of students, primarily in the English courses, the Center for Student Success provides the University’s Writing Center with peer tutors, faculty, graduate assistants, and computer-assisted instructional support programs. All students may use the Writing Center for assistance with writing assignments across the curriculum.
Natural Science Center: The Natural Science Center provides tutoring to Troy campus students in the areas of mathematics, chemistry, biology and physics. The Natural Science Center also provides facilities for individual student study.
Adaptive Needs: This program provides assistance and accommodations to students with physical, psychological and learning disabilities that may impede their academic progress. Services include notifying instructors about the student's disabling condition and specific accommodations to which the student is entitled. Student tutors assist in administering oral and extended timed testing to students who qualify to test in the Adaptive Needs office. Tutors also assist students by proofreading papers, studying and reviewing notes for tests, providing reader and scribe services when necessary, and by enlarging printed texts and class notes. Reasonable accommodations are provided based upon individual need. Each student must provide recent documentation of his or her disability in order to participate in the Adaptive Needs Program.
Testing Services: University Counseling administers the College Level Examination Program (CLEP) and the American College Test (ACT) and uses this information to appropriately place first-year students in their courses.
Students on the Troy campus in Dothan are primarily working adults taking courses in the evening and on weekends. This is a non-residential campus, so student programs are provided that reflect the needs of this student population.
Dean of Student Services
The Dothan campus Office of Student Services has direct supervisory responsibility for the departments in Student Services, including Student Support Services, Involvement and Leadership, Counseling and Career Services, and campus security services. Web sites for information and links and services for on campus and distance learners are located on the TROY-Dothan Campus Web site. The TROY-Dothan Campus offers various programs and services that are provided for students to complement and supplement academic endeavors.
The campus offers student involvement in a number of student organizations such as the Alliance of Cultural Diversity, the Institute of Management Accountants (Student Chapter), Chi Sigma Iota, Kappa Delta Pi, the Christian Student Fellowship, Sigma Tau Delta, the Creative Writing Club, the Student Alabama Education Association, Delta Mu Delta (Zeta Omicron Chapter), the Student Government Association, the Environmental Awareness Organization, the TROY-Dothan Campus Ambassadors, and Gamma Beta Phi.
As with all campuses, Campus Security is part of the Student Services division. All public safety services are coordinated with key University and local officials. Currently, all security functions are contracted to external professional agencies which provide year-round services to the university community. Twenty-four hour patrol and services are provided with access to the City of Dothan law enforcement and emergency services. The contractors utilize staff members who are qualified in all aspects of security. Each officer participates in training courses that exceed federal and state standards.
Coordination of Security
All crime or suspected criminal activity at the Dothan campus is reported to the Campus Security in Malone Hall, room 108.
Dothan campus officials coordinate an effective response to crime reports with local and state law enforcement officials. A working relationship exists with the City of Dothan Police Department for assistance and coordination of investigations and crime reporting.
Security of Facilities/Equipment/Grounds
The primary role of this department is maintaining a safe and secure environment for students, faculty, staff and visitors. The department offers round-the-clock services, which include locking buildings at designated hours and securing facilities when not in use. Additionally, the department (in compliance with the Student Right to Know Act), provides full disclosure on criminal and civil activities. Crime statistics are made available concerning reported crimes that occurred on campus, or on public property within (or immediately adjacent to and accessible from) the campus.
Institutional policies about campus security, including alcohol and drug use are found in the Student Handbook. Campus Security is also responsible for the safety and security of Dothan Campus facilities.
Counseling & Career Services
The Office of Counseling & Career Services provides services to TROY-Dothan Campus students, staff, faculty and alumni in a variety of areas including academic and career counseling, career placement and employment services, accommodations for individuals with disabilities, personal counseling, and testing services.
Services include use of the FOCUS Career and Educational Planning System assistance in selection of a major, assistance preparing resumes, and skills training in subjects such as note taking, test taking, time management, and stress management. This office produces the annual Career Fair, the annual Health and Wellness Celebration, and the annual Red Ribbon drug awareness program.
Personal Counseling: A Licensed Professional Counselor provides counseling services to currently enrolled students at the Dothan Campus. Services are free and include short term goal oriented/solution focused personal counseling sessions. If needed, referrals can be made for longer term counseling and to community resource and educational programs.
Testing Services: The test center is located in Malone Hall, room 116B. The test center is open a variety of hours each week while school is in session and during registration periods. The Testing Services office offers the Miller Analogies, DSST (formerly ACT and Compass Dantes), CLEP, Residual Math and English Placement exam.
TROY-Dothan Campus Student Support Services provides a wide range of services to students. Services include the following:
Students taking courses on the Phenix City campus are primarily working adults and courses are offered almost entirely in the evening and on weekends. Programs on this non-residential, adult-oriented campus reflect the needs of this student population.
Dean of Student Services
The Phenix City campus Office of Student Services has direct supervisory responsibility for the departments in Student Services, including career planning, and personal and academic counseling.
Personal Counseling: Assists students who are dealing with personal, social, emotional, and/or career concerns. Personal counseling helps students also deal with circumstances which can interfere with effective learning, personal interaction, family interaction, and positive growth and development.
Academic Counseling: Promotes academic achievement through exploration of attitude toward learning, time management, study skills, and adjustment to the combined worlds of school, work and family.
Facilities/Equipment/Grounds: The primary role of this department is maintaining a safe and secure environment for students, faculty, staff and visitors. The department offers round-the-clock services, which include locking buildings at designated hours and securing facilities when not in use. Additionally, the department (in compliance with the Student Right to Know Act) provides full disclosure on criminal and civil activities. Crime statistics are made available concerning reported crimes that occurred on campus or on public property within (or immediately adjacent to and accessible from) the campus. Institutional policies about campus security, including alcohol and drug use are found in the Student Handbook.
The Montgomery campus serves working adults by providing classes in the evening and on weekends. Programs and support services on the Montgomery campus are tailored to the needs of working adults.
Deans of Student Services
The Montgomery campus Office of Student Services has direct supervisory responsibility for the departments in Student Services, including Career Services, Involvement and Leadership, and campus security services. Web sites for information and links and services for on campus and distance learners are located on the TROY-Montgomery Campus Web site. The TROY-Montgomery Campus offers various programs and services that are provided for students to complement and supplement academic endeavors.
Student Support Services
Career Services: The office of Career Services provides assistance with choosing a major, exploring career interests, gaining work experience and providing guidance in full and part-time professional job searches. Career Services assists students in identifying interests, skills, values and individuality that will help a student to reach career and life goals. Instruments available for students include interest and skill assessment and career planning checklists.
The Montgomery campus provides students with job search tips and job search strategies; assistance in developing employment letters, resumes and vitas, and references; interviewing skills; salary information; and access to online resources such as the Link Index and the National Job Posting and Information Database.
The Montgomery campus also provides students with assistance in graduate school planning, which includes graduate school guides, free preview tests for graduate school testing, timelines for applying and information on the Troy University Graduate School, information on other graduate and professional school events in Alabama, and access to Peterson’s Guide.
The TROY-Montgomery campus offers a variety of student clubs and organizations for its students, including the Association of Computing Machinery, the History Club, the English Club, and a Student Chapter of the Society for Human Resource Management. Honor societies include Alpha Sigma Lambda and Chi Sigma Iota. Other student organizations include the Support Group on Women’s Issues (SIS), the Student Advisory Committee, and Student Teams Advocating Realistic Solutions.
The Gene Elrod Success Center (GESC), is located on the fifth floor of Whitley Hall in room 500, and serves as the Montgomery campus unit to assist students in reaching their academic goals. Services offered to students at no cost are tutoring in English, math, accounting, reading, and study skills. Tutoring may be one-to-one sessions with subject area specialist, or students may receive instruction via computer tutorials, audio tapes, or videos. Other services offered to TROY - Montgomery students include career information and study skills workshops. The GESC also administers make-up and placement testing for the University.
Peer tutoring is provided through the TROY-Montgomery campus GESC for English, math, accounting, reading, and study skills. Times for these services are listed on the TROY-Montgomery web site. Tutors are well-qualified and selection for tutors is through an application and interview process conducted by the GESC staff.
Security of Facilities/Equipment/Grounds: The primary role of this department is maintaining a safe and secure environment for students, faculty, staff, and visitors. The department offers round-the-clock services, which include locking buildings at designated hours and securing facilities when not in use. Additionally, the department (in compliance with the Student Right to Know Act), provides full disclosure on criminal and civil activities. Crime statistics are made available concerning reported crimes that occurred on campus, or on public property within (or immediately adjacent to and accessible from) the campus. Institutional policies about campus security, including alcohol and drug use are found in the Student Handbook. Campus Security is also responsible for the safety and security of Montgomery Campus facilities.
Troy University’s Global Campus provides educational services to students in multiple locations in the United States and around the world. The majority of students enrolled through the Global Campus are working adults who are either taking courses in the evening or on a weekend in classrooms that Troy supports (often located on or close to a military base), or are taking courses online through eCampus.
Some student organizations are available to Global Campus students at their request.
However, Troy University students enrolled through the Global Campus are each assigned a Troy University office in their geographical region where they can turn to for student service support. Students enrolled through the Global Campus, including eCampus, have access to equivalent student support services as other Troy students. Examples:
Troy University’s eCampus provides procedures and programs for assisting students with adaptive needs.(36)
Student support services contribute significantly to the achievement of student learning outcomes and overall student success in many ways. First, student support services at Troy University provide specific actions aimed at the student learning outcomes in the general studies program. The University’s general studies program includes a major emphasis on developing students’ skills in the essential areas of writing and mathematics. Student support services provided through the Writing Center and the Natural Science Center play an important role in helping students develop their skills in these fundamental areas. An overall review of the assessment of student learning outcomes associated with general studies is found in Comprehensive Standard 3.5.1.
Student support services impact student learning outcomes by ensuring that students with adaptive needs receive the appropriate support to be successful in their academic experience at Troy University. The student health center likewise provides multiple programs on health education designed around student learning outcomes.
Even in the cases where direct student learning outcomes are not identified for specific student support services such as campus security, it is clear that these activities create the safe and secure foundation upon which academic work can be conducted.
While student support organizations often conduct their own surveys and data collection to determine student satisfaction with programs and services, the Office of Institutional Research, Planning, and Effectiveness conducts an annual survey of all graduating seniors that obtains data that are used for assessing student support services. An annual report that reviews student satisfaction with dining services, housing, counseling services, financial aid, student health services, and other programs, cross-tabulated by campus locations where appropriate, is produced each year and reviewed with the Chancellor’s Cabinet. Consideration of these assessment data becomes an important factor in the planning process for Troy University and has resulted in actions to renovate residence halls, to upgrade student recreational facilities, and to modify the student center on the Troy campus.
Troy University is in compliance with this Core Requirement.
Last Updated: 09/03/2008