Troy University
SACS Reaffirmation of Accreditation
3.8.1 The institution provides facilities and learning/information resources that are appropriate to support its teaching, research, and service mission. (Learning/information resources)
X Compliance   Partial Compliance   Non-Compliance


Troy University is in compliance with this Comprehensive Standard.

The University provides a variety of facilities and instructional support services in support of teaching, research and student learning. These facilities and services support the successful accomplishment of the University’s teaching, research and service mission, a portion of which says “Troy University’s dedicated faculty and staff promote discovery and exploration of knowledge and its application to life-long success through effective teaching, service, creative partnerships, scholarship and research.”

To demonstrate compliance, a thorough discussion of the Library’s purpose, collection development, facilities, provisions for faculty and student access to teaching and research materials, and the assessment of library facilities and learning resources, will be provided.

Library Purpose Statement

Troy University takes a centralized approach to the development and management of its library facilities and collections. Through the Dean of Libraries, all collection development, staffing, access, and physical facilities are managed.

The Troy University Library staff has developed a common purpose statement that supports the University’s mission of providing programs to meet the needs of constituents, essential support services for creative activities and research, a variety of public services to enhance the well-being of the University and its community, and providing the leadership and planning for future collection development. The University Library Purpose Statement provides the framework for collection development, facility needs and accessibility of University learning and information resources common to all campuses and sites. The Troy University Library’s Purpose statement is provided below.

  1. The Library will provide a variety of information services.
    1. The Library will seek to identify and interpret information needs.
    2. The collection and services of the Library will facilitate faculty and staff research and curriculum development.
    3. The Library will assist in teaching students life-long learning skills through classroom library instruction and individual assistance with assignments, research strategy problems, and experience in using computer-based systems to access information locally and remotely.
    4. The Library will provide in-house use of resources and services for members of the community.
    5. The Library will provide materials and access to services for students wherever they are located.
  2. The Library will provide an organized plan for Collection Development.
    1. The Library will select and acquire materials to support University academic and research programs.
    2. The Library will provide services for organizing, accessing, retrieving, and distributing information.
    3. The Library will maintain a continuous program of collection evaluation.
  3. The Library will provide a leadership role in the provision of campus information.
    1. The Library will provide leadership in focusing the attention of University administrators, faculty, and students on current and changing technologies in information access and utilization and their demonstration and teaching.
    2. The Library will seek regular faculty participation in selection of and access to materials and in consultation on the creation of library and information assignments.

Collection Development

The Collection Development Manual of the Troy University Library, revised in 2007, is utilized to assist in determining the priorities for acquisition of materials and the assignment of dollars for acquisition of materials each year. The manual allows the librarians to prioritize acquisitions of materials within various subject areas. New programs or courses of study are assigned extra funds during early stages of the program’s design and development. Collection building for new programs starts before the programs begin, and continues after the University has been approved to offer the program. In helping to determine the needs of the Library, the librarians annually examine the interlibrary loan requests in their assigned subject areas to determine where collection weaknesses exist. Whenever possible, extra funds are assigned to subject areas based upon noted demand.

The Collection Development Manual of the Troy campus Library is the basis for the collection development policy utilized by the Dothan, Montgomery, and Global Campus regional librarians. Whether students or faculty are on a Troy campus or at a remote location, the needs of students and faculty determine the materials acquired and the services established. In some cases, the Global Campus regions or sites place materials into the military base/fort libraries or fill faculty requests for reserve material not already owned by the University or for audiovisual materials for use in the classroom. The regional librarians also make recommendations to the Troy campus Library for acquisition of databases or other materials.

The Troy University Library provides all students and faculty access to a wide array of learning resources that are acquired to support the purpose and scope of the University curriculum. There are resources available in the general and reference collections and media collection (videos, compact disks, phonodiscs, kits, K-12 textbook collection and children’s books). Bound journals, microfiche and microfilm, the United States government documents collection, more than 100 electronic databases (most with full text), and the electronic book collection, which, as of July 11, 2008, makes 49,760 books accessible learning resources. These resources, via the Internet, support students and faculty on all Troy University campuses and those involved in distance learning, whether the students are studying at Global Campus regional classroom sites, or through online delivery systems.

The Troy campus Library has approximately 400,000 volumes in the circulating and reference collections; approximately 200,000 items in the government documents depository collection; more than 50,000 items in audiovisual materials; nearly 50,000 electronic books; subscriptions to 2,304 periodicals; and access to nearly 20,000 full-text electronic periodicals. These holdings represent a variety of formats, such as printed books, electronic books, government documents, filmstrips, journals, videos, audiocassettes, compact discs, and records. More than 1.3 million items are available in microform; including journals, newspapers, and the ERIC microfiche collection. The ACRL Survey and Academic Libraries Survey results provide evidence of library resources.

The number of databases that students can access fluctuates as new databases are added for remote access. For example, Gale’s Professional (education) Collection database became available in May of 2007. The Troy campus Library is continually evaluating databases that will provide additional support for Troy University students wherever they may be. The Library Web site provides a current listing of database subscriptions.

The reference collection contains standard references in academic disciplines and includes encyclopedias, dictionaries, handbooks, almanacs, guidebooks, bibliographies, abstracts, and indices. The bound journals in the collection exceed 29,666 bound volumes, as shown in the Academic Libraries Survey.

The Troy Ala. Library is located on the second and third floors of Wallace Hall on the Troy campus. It occupies approximately 50,000 square feet and will seat nearly 600 students.

Adequate work space is available for the nine authorized librarian positions, two professional, and eight clerical employees. About five years of stack growth space exists on the third floor. Limited space is available to add stacks. In 2004-2005, the Library added compact shelving to provide more space for library materials and has added additional compact shelving in 2007-2008 for additional growth space.

Additional compact shelving is planned for fiscal year 2009-2010 to increase the stack capacity and to open some additional study spaces to students on the third floor. If the Library acquires all additional compact shelving requested, the Dean believes that an additional 12-15 years of Library usage will be provided before additional space is needed. The second floor appears much more commodious than the third floor, with some wide-open vistas for student seating and study space. The reference collection has adequate growth space as does government documents. Since U.S. government documents are being converted to online format, the space currently occupied by government documents may be available for the future growth of the reference collection. The interlibrary loan department has an Ariel Workstation with a microform scanner and a fax machine.

At the Troy campus Library, students and faculty have access to both print and non-print collections and to the equipment needed to use and access them. Photocopiers, a transparency-making copier, overhead projectors, slide projectors, two digital cameras, a poster maker, laminating machines, record players, cassette players, compact disk (CD) players, a digital video disk (DVD) player, and video cassette recorders (VCRs) with video monitors are available for student use. Two microfilm/microfiche reader-printers are also available. Because of the potential danger to an untrained user, staff members operate some pieces of equipment such as the laminating machine. Thirty-three public service computers provide access to the online electronic databases and the on-line library catalog as well as other Internet resources. Plug-in ethernet connections to the campus network with access to the Internet are available for laptop computer usage. Wireless access is also available throughout the Library.

At the Montgomery, Ala. Library, students have access to two photocopiers, an overhead projector, headphones for listening to CDs on computers, three VCRs in a viewing room and one in each of three study rooms, all three of which rooms also have a DVD player. Cassette recorders are on order. Plug-in ethernet connections to the campus network are available in each of two study rooms. Future plans include a classroom equipped with workstations. The main portion of the library has 26 public service computers, one of which is for the visually impaired. Wireless access is available in the Library. The Montgomery Library offers seating for 245 patrons, at study tables, carrels, and computers, as well as in study rooms, viewing rooms, and a lounge area.

All Montgomery staff members have up-to-date workstations on their desks, while part-time weekend and evening staff use computers located on the service desks. The interlibrary loan department has an Ariel Workstation with a microform scanner and shares a fax machine with the Library office. Additional equipment includes three slide viewers, a 16 mm film projector, and a microform reader/printer.

The Dothan, Ala. Library offers patrons four photocopiers, a transparency-making copier, 40 overhead projectors, two slide projectors, and a laminating machine. In addition, one record player, two cassette players, two CD players, and three DVD players are available. Thirteen television/VCRs are available, as are 26 televisions, six LCD projectors, five laptop computers, 24 computers in the reference section, 22 computers in the Instructional Support Center (ISC), and four in circulation. As of October 1, 2007, all library staff members have new computers. The interlibrary loan department has an Ariel Workstation with a microform scanner.

In Dothan, space is adequate for both staff and patrons. Within the Library itself, there is seating for 133 students, while in the ISC and Curriculum Lab, there is seating for 36.

Phenix City, Ala. library users have access to the library resources at Chattahoochee Valley Community College (CVCC) that is located immediately adjacent to the Phenix City property. The CVCC-Phenix City agreement allows Phenix City students to receive library resources and support virtually on-site (the two campuses are side-by-side). The CVCC Library contains the following support materials: more than 50,000 volumes of printed books, over 1,000 items of audio-visual materials, 160 titles of periodicals, and access to more than 15,000 electronic books through NetLibrary and many online databases through Alabama Virtual Library and Troy University Remote Services. The CVCC Library also maintains special collections on genealogy and Southern history. In addition to the CVCC privileges for the Phenix City students, these students have access to the full collection of electronic resources described in the sections below as well as interlibrary loan services through the Troy campus Library.

A full array of physical locations and electronic resources are available to Global Campus and eCampus library users. Library services are available at all United States locations of the Global Campus as well as international locations. Access to these services, via electronic means, is described in the section below.

Interlibrary Loan

All the University Libraries are involved in cooperative lending through interlibrary loan. The Troy campus, however, supports the bulk of this, not only for its own students, but also for those in Global Campus and eCampus. The Troy Library’s service is available to all students and faculty, including distance learners, although students outside the contiguous 48 states make different arrangements to access book materials if the needed material exceeds a chapter. Materials borrowed within the state are often received within a 48-hour period using the UPS delivery system. Photocopied materials are exchanged within the membership of NAAL (Network of Alabama Academic Libraries) without charge.

Items acquired for out-of-state students may be faxed, mailed, or e-mailed, depending upon the nature of the material. Some material is acquired and e-mailed through the ARIEL system. Students and faculty may identify materials at other libraries by searching OCLC’s WorldCat, a worldwide database of library holdings, or by searching specific universities’ online catalogs listed on the Library Web site. Both the Dothan and Montgomery libraries support Interlibrary Loan as well, with requests for materials often channeled through the regional librarians.

Access to Library

Physical Access – Troy University libraries maintain adequate hours to support the needs of their users. The Troy campus Library is open during the fall and spring semesters as follows: Monday through Thursday from 7:45 a.m. to 12 p.m., Fridays from 7:45 a.m. to 6 p.m., Saturdays from 10 a.m. to 5 p.m., and Sundays from 2 p.m. to 12 p.m. Librarians are available at the reference/circulation desk from opening until 10 p.m. and during all weekend hours except 10 p.m. to midnight on Sunday. During the 10-12: p.m. hours, an experienced student assistant is available to provide necessary assistance.

At Montgomery, the Library hours are Monday through Thursday from 8 a.m. to 9 p.m., Friday from 8 a.m. to 4:30 p.m., Saturday from 10 a.m. to 4 p.m., and Sunday from 2 p.m. to 6 p.m. In Dothan, the Library is open Monday through Thursday from 8 a.m. to 9 p.m., Friday from 8 a.m. to 12 p.m., Saturday from 10 a.m. to 2 p.m., and Sunday from 1 p.m. to 5 p.m.

The Learning Resource Center (LRC) at the Chattahoochee Valley Community College (CVCC), the library for Troy University Phenix City, is a modern building that allows students to access resource materials in both print and non-print formats. Its hours are Monday through Thursday 8 a.m. to 9 p.m., Friday from 8a.m. to 12 p.m., Saturday, closed; Sunday 1 p.m. to 6 p.m. Interlibrary loan service is readily available for use by Troy University students. The CVCC Learning Resource Center uses the SIRSI library management system used by the Troy University Libraries, and the database of library materials is maintained on Troy University’s Library server.

Electronic Access - For more extensive access to Troy University Library resources, students are able to access the Library’s Web page via the Internet at all times. The University offers two types of online live library support services for its students. An “Ask-a-Librarian” service allows students to e-mail a question to the Library at any time. Those questions are answered at least twice a day by one of the reference librarians at the Troy campus. Students at remote sites also have access to local library assistance, via e-mail and phone calls, from the regional librarians.

Live Assistance, a chat program, allows students to converse with a librarian as needed. During the fall and spring semesters, Live Chat is available 24/7, with graduate library school students in Alabama, Massachusetts and Hawaii to cover the hours the Troy campus librarians are not on duty. The Library databases and the on-line catalog are all available 24/7. Ask-a-Librarian is an email service ( and may be located at the bottom of the Troy Library homepage. Additional Library support for online students and faculty is provided at through the Global Campus Web site.

Internal Assessment of Library Facilities and Learning/Information Resources

Survey Assessments

Library services are evaluated regularly through surveys administered in the classrooms, through end-of-course and student exit surveys, as well as special library surveys. Surveys are also posted periodically on the Library Services Web site.

The Graduating Student Survey and the Alumni Survey, which are both completed annually through the Office of Institutional Research, indicate that students are 70-80 percent satisfied with the Troy University Libraries. The Graduating Student Survey, completed in 2006, shows that 71 percent of the students evaluate the library as excellent or good and on the alumni survey, completed in 2007, for alumni from 2000 to 2005, 76.3 percent rate library services as excellent or good. These surveys only ask one question about library services so it is a generic rather than specific response.

The Library staff members conduct actual physical surveys each year where three surveys are given out each hour the Library is open to individuals who are physically in the Library. Individuals are asked to complete the survey and deposit it in a box near the exit. The responses are compiled by the Head of Reference Services and shared with the Library staff. February 2007 survey results and February 2008 survey results are provided.

An examination of the questions regarding “Reference Services” and “Circulation Services” indicate that both are considered satisfactory or somewhat satisfactory by at least 95 percent of those responding to the survey in 2007 and 2008. “Library staff availability” rates satisfaction at 76 percent in 2007 and 81 percent in 2008, and “helpfulness” at 72 percent in 2007 and 79 percent in 2008. Eighty-four percent of those surveyed found the “online databases helpful” in 2007 and 82 percent in 2008.

Space is provided for individual comments on the surveys. A summary of the comments received on the 2007 survey and 2008 survey are attached. Generally, the 2007 surveys comments focused on a need for additional Library hours, the printers, the computers (working and availability) and wireless availability. In response to the survey comments, library hours were further discussed with a committee from the Student Government Association. In response to the survey results and concerns expressed by the Student Government Association, Library hours were extended by one hour each night from Sunday through Wednesday. The Dean of Library Services also agreed to extend library hours by another hour on each dead day throughout the academic year. Dead day is the last day of the semester, on which no classes are held, before final examinations begin each semester (excluding summer session).

At the time of the 2007 Library survey, several of the computers were down awaiting parts. All computers have been repaired and routine maintenance is ongoing. The timing of the computers being down was unfortunate for the survey but provided appropriate feedback to the Library staff of an area for immediate attention. The additional comments regarding availability of the computers related primarily to the students’ personal use of library computers to access Facebook accounts. The decision was made by the Dean of Library Services, with the approval of the Academic Steering Committee, to terminate access to Facebook on Library computers. Repairing the computers and eliminating Facebook access seemed to resolve the vast majority of the computer availability concerns.

In response to wireless availability concerns, the Information Technology department installed boosters to the already wireless environment in the Troy campus Library. The boosters to the wireless system enhanced the wireless network.

The 2008 survey comments also addressed library hours, computer availability, printers and printing issues, need for a color printer, and for installation of the full suite of Microsoft Office software. It is unlikely that the issue of Library hours will be resolved until the Library is open 24 hours a day year around. To facilitate student needs to access research materials at all hours, many Library resources are available online which supports around the clock access and availability. In some cases, it appears that student comments are focused on having a place to study rather than access to Library materials. Surveys indicate that a need exists for more computers to support increased online research and personal communication requirements of students. Additional computers will be made available in the upcoming academic year.

Students indicated in the 2008 survey that a need existed for additional printing capabilities. Previously all printing from Library computers was free. Effective June 1, 2008, it costs students $.08 per page to print. The summer of 2008 has seen a significant decline in printing, however the full impact will not be observed until Fall Semester 2008. It is believed that there will be a decline in printing requirements. The number of requests to date for color printing has not been sufficient to warrant the acquisition of a color printer. If requests continue, such a purchase will be considered.

Students requested in the 2008 survey that a full suite of Microsoft Office software be installed on all Library computers. On the Troy campus, there seems to be a number of students who have elected not to use Computerworks or other student support services areas to write their papers and prepare their PowerPoint presentations. Students are requesting to do this work in the Library. If the Microsoft Suite is placed on the Library computers, it is believed that there will be surge in demand for computer access and software support. The Library staff is not equipped to support specific software instruction. Student requests of this nature will continue to be assessed and appropriate action will be considered.

Faculty Contributions

Faculty members are asked by the subject specialists to assist in the evaluation of the collection of resources available for faculty and student use. Most frequent requests are for audiovisual materials for classroom use. Acquisitions for local resources are made whenever possible and feasible. In some instances, materials for global campus student use are placed in military libraries or, at the request of faculty, in a site office. These resources are selected to support the Troy University curriculum at that location.

Librarian Contributions

The librarians in all three libraries use a variety of bibliographical aids including Choice cards, Library Journal, Publisher’s Weekly, Global Books in Print, Resources for College Libraries, the Chronicle of Higher Education, University Press publications, bibliographic aids in the subject discipline, and other sources to select materials for addition to the collection. Standard bibliographies and standard bibliographical lists of best materials are utilized in the evaluation of the collection and in the selection of additional resources for acquisition.

User materials are selected in a variety of ways: input from the faculty, student requests, interlibrary loan requests, and in the Troy campus Library, input from the subject specialist librarians on current materials in the various disciplines taught. Librarians work with all instructors to support teaching and student learning. Where program specific needs arise, librarians coordinate collection purchases with the subject specialists through the Main Library. Statistics regarding the use of the databases are examined annually to determine the usefulness of the databases for the programs offered by the University. Databases that are no longer useful are dropped, and new databases are acquired. Over the years, only a few databases have been dropped, but many have been added. The statistics regarding use must be examined at each vendor site as of 2007.

External Assessment of Library Facilities and Learning/Information Resources

The Troy University Library has been successfully evaluated in the course of numerous specialized accreditations visits occurring over the last six years. The specialized accreditation reviews include Athletic Training and Sports Medicine, National Association of Schools of Music, National Council for the Accreditation of Teacher Education, National League for Nursing Accrediting Commission, Council on Social Work Education, Association of Collegiate Business and Programs, and Council for Accreditation of Counseling and Related Educational Programs.

Additional Information to Support Teaching, Research and Service

Additional information on facilities that also support student learning (e.g. classrooms, laboratories, etc.) may be found in the narrative response to Core Requirement 2.11.2 and Comprehensive Standard 3.4.12 (e.g. the use of information technology).


In summary, Troy University provides facilities and learning/information resources that are appropriate to support its teaching, research and service mission at all locations. Additional, detailed information is provided in Core Requirement 2.9. The University is in compliance with this standard.


Supporting Documentation Location
Academic Libraries Survey
ACRL Survey
Alumni Survey Report, 2006
Collection Development Manual
Comprehensive Standard 3.4.12
Core Requirement 2.9 http:/
Core Requirement 2.11.2
Dothan Campus Library
Global Campus Library Services
Graduating Student Survey Report, 2005-2006
Library Databases
Library Patrons Comments, February 18, 2007
Library Patrons Comments, February 17, 2008
Library Survey
Library Survey Results, February 18, 2007
Library Survey Results, February 17, 2008
Mission Statement
Montgomery Campus Library
Phenix City Campus Library
Troy Campus Library
Troy University Libraries


Last Updated: 8/26/2008