Troy University
SACS Reaffirmation of Accreditation
3.8.2 The institution ensures that users have access to regular and timely instruction in the use of the library and other learning/information resources. (Instruction of library use)
X Compliance   Partial Compliance   Non-Compliance


Troy University is in compliance with this Comprehensive Standard.

Troy University provides appropriate instruction in library use at all locations in order to assist users in developing the skills necessary for life-long learning.

Troy University requires that undergraduate students at all locations take TROY 1101 an orientation course that features a unit devoted to the library. At locations with a physical library, the class is usually taught in the library building. In the eCampus delivery of this course, all instructors teach the students how to navigate through the online library resources that are essential for research. In addition, library orientations are available for all faculty members who wish to schedule a library instruction session for their courses. This can be done with a physical visit to the library or with an online session developed for those who have access only to the online resources.

At all of the Alabama campuses, library orientations are offered in classrooms in the appropriate campus library. The classrooms are all equipped with computer workstations so students can be shown how to use the library online resources. All library orientation sessions are taught by librarians.

All Troy University libraries use point-of-use instruction and library guides. Tutorials and other types of assistance are also available online, and the library Web site directs readers to assistance. Instruction is available through multiple modes including telephone, Internet chat and e-mail. Live Chat, a program that allows users to converse with a librarian in an Internet chat mode, became available to all students in 2003 and is provided 24 hours a day, seven days a week when classes are in session. In fiscal year 2006-2007, 2113 Live Chat sessions were conducted; in fiscal year 2007-2008 the number was 1458. Additionally, the Ask-a-Librarian service is an e-mail request for information. All e-mail requests are answered within 24 hours. In fiscal year 2006-2007, 919 Ask-a-Librarian email questions were received and answered; in fiscal year 2007-2008 the number was 411. Student satisfaction in library resources is assessed through end of course evaluations and the graduating senior survey.

The end of course evaluation for TROY 1101, which is required of all undergraduate students, assesses student satisfaction with access to instruction in the use of library resources.

At all Troy University physical libraries, library personnel staff the reference and circulation desks and provide traditional reference services including point-of-use instruction for various electronic databases. These librarians also provide instruction in the use of traditional reference tools such as indexes, encyclopedias, dictionaries, directories and bibliographies. In addition, librarians work with faculty members to solicit input regarding appropriate student support in the form of learning materials or other assistance. Subject liaisons at the libraries make contact with students, faculty, deans and department chairs to determine their needs. These contacts frequently result in the acquisition of additional resource material.

Troy University’s librarians in the Global Campus rely heavily upon technology to provide services for students and faculty. The regional librarians give instruction in the use of the Internet, a primary mode of delivery for information resources, as well as in the use of the resources themselves. In addition, the regional librarians routinely use e-mail and telephone to receive and answer questions for students and faculty and to provide bibliographic instruction.

Global campus students have access to library resources through instructional material that is posted on the Global Campus Library Web site. In some instances, when invited by faculty members, librarians visit classes to give live instruction on library services as well as to teach the library portion of TROY 1101.

For information regarding other learning/information resources, see Comprehensive Standard 3.4.12.

In summary, based on the numerous ways that regular and timely library and other learning/information instruction are provided to students and faculty members regardless of location. Troy University is in compliance with this Comprehensive Standard.


Supporting Documentation Location
Bibliographic Instruction Summary
Comprehensive Standard 3.4.12
Global Campus Library
Graduating Student Survey Report, 2006-2007
TROY 1101 Syllabus (Spring 2008)


Last Updated: 08/22/2008